Finding the perfect property is easy with our platform. You can start by using the search bar or filters to select your destination, travel dates, number of guests, and property type. Each filter has a specific purpose:

• Entire Property: You will have the entire property at your disposal, including all bedrooms, the kitchen, and living areas. Ideal for families, couples, or groups who want complete privacy.
• Private Room: You rent a single room within a property but share common areas such as the kitchen or living room with other guests or the host. Suitable for solo travelers or guests who prefer a more social environment.
• Shared Room: You share a room with other guests. This option is often the most budget-friendly and is commonly used by backpackers or friends traveling together.

Once the filters are applied, browse the listings and click on View Details to see photos, amenities, location, and reviews from previous guests. Reading the descriptions carefully helps to avoid surprises during your stay.

• Use My Bookings in your account to browse all reservations
• Check the confirmation email, which contains direct links and details
• Contact support if you cannot locate the booking

You can check the status of your booking:

• By logging in and navigating to My Bookings
• By clicking on the specific booking to view detailed information

Statuses include:

• Confirmed: The host has accepted your booking
• Pending: Awaiting approval from the host
• Canceled: The booking has been canceled

If you have doubts about the status, contact support for real-time updates.

If your booking is still pending, you can make changes before the host confirms:

1. Log in to your account
2. Go to My Bookings
3. Select the booking you wish to modify
4. Click on Edit to adjust the dates, number of guests, or other details
5. Submit the changes and await confirmation from the host

If you encounter problems, our support team is always available to help you manage the process.

To cancel a pending or confirmed booking:

1. Access My Bookings
2. Locate the booking you wish to cancel
3. Click on Cancel and provide a reason, if requested
4. Confirm the cancellation

Important: Cancellation policies may vary based on the property. Some may result in the loss of a portion of the deposit or the payment of additional fees. Always review the terms to avoid surprises.

Currently, the platform allows only booking requests, which means that payments are made directly between the guest and the host after the booking has been confirmed.

The accepted payment methods are:

• PayPal
• Skrill
• Bank transfer

💡 Note: The website does not directly process payments for bookings. Once your booking is accepted, the host will provide all necessary payment details through the platform’s messaging system or via invoice.

For subscription plans (for Hosts listing properties), payments are made securely online via credit card (Stripe) or Bank Transfer.

Payment depends on the agreement with the host:

• Deposit: This may be a 30% deposit, a percentage set by the host, full payment, or a security deposit, usually agreed upon after booking confirmation.
• Balance: If applicable, the remaining amount is paid upon arrival at the property or according to the arrangements made with the host.
• Additional costs may include: tourist tax, security deposit, or cleaning fees.

All payments are made directly to the host via PayPal, Skrill, or Bank Transfer.

• Super Flexible – 7 Days
  • Deposit: 30% deposit or percentage set by the host, or security deposit
  • Deposit/non-refundable
  • The remaining balance must be paid upon arrival at the property or according to the agreements made with the host
  • Cancellation within 7 days or no-show → full payment required
• Flexible – 14 Days
  • Deposit: 30% deposit or percentage set by the host, or security deposit
  • Deposit/non-refundable
  • The remaining balance must be paid upon arrival at the property or according to the agreements made with the host
  • Cancellation within 14 days or no-show → full payment required
• Moderate – 21 Days
  • Deposit: 30% deposit or percentage set by the host, or security deposit
  • Deposit/non-refundable
  • The remaining balance must be paid upon arrival at the property or according to the agreements made with the host
  • Cancellation within 21 days or no-show → full payment required
• Strict – 31 Days
  • Deposit: 30% deposit or percentage set by the host, or security deposit
  • Deposit/non-refundable
  • The remaining balance must be paid upon arrival at the property or according to the agreements made with the host
  • Cancellation within 31 days or no-show → full payment required
• Non-Refundable / Full Payment Only
  • Full payment required at the time of booking
  • No refund in case of cancellation or no-show
  • Considered the definitive confirmation of the booking

• If the accommodation is managed directly by the host, the host must provide alternative accommodation of equal or greater value; otherwise, the guest will receive a full refund.
• If the accommodation is managed by an agency, the agency must provide alternative accommodation only for properties it manages directly; otherwise, the guest will receive a full refund.
• Guests are informed promptly.
• The platform is not liable for damages; it only facilitates a smooth resolution.

Pets are welcome in many properties. Always check the listing before booking.

• A maximum of one pet is usually allowed per property
• Additional fees may apply depending on the host
• Guests are responsible for the behavior and safety of their pets

• Contact the property immediately
• Provide a description of the item and your stay dates
• Ask about shipping options if the property is willing to assist
• Politely follow up on the situation until the item is located

• Forward your confirmation email
• Use online calendars (Google Calendar, Outlook)
• Share via messaging apps or social media, ensuring privacy is protected

From your Dashboard, click on My Listings → Add New. First, choose your Listing Mode:

• Per Day / Night: Short stays for weekends or single nights
• Per Week: Ideal for families or groups
• Per Month: Long-term stays for students, remote workers, or vacation homes
• Per Hour: Suitable for studios, meeting rooms, or workspaces

Property Type:

• Entire Property: Guests have the entire property to themselves, including bedrooms, kitchen, living areas, and bathroom. Ideal for privacy and family stays.
  For example: Apartment, Villa, Chalet, Studio.
• Private Room: Only the room is rented; common areas are shared. Great for solo travelers or budget-conscious guests.
  For example: Single room in a B&B, Guest room in a house.
• Shared Room: Guests share a room with others. Often the most budget-friendly and preferred by backpackers or groups.
  For example: Bed in a hostel dorm, Shared room among friends.

Category: Choose the property type that best fits your listing: apartment, villa, loft, studio, B&B, etc. This helps guests understand what to expect.

Bedrooms, Beds, Bathrooms: Enter precise numbers. Incorrect data can lead to guest dissatisfaction.

Number of Guests and Size: Enter the maximum capacity and size of the property.

Title and Description:

• Title: Short, descriptive, inviting
• Description: Highlight unique features, amenities, surroundings, and any house rules

Booking Affiliate Link: Optional field for external booking sites or partner links.

• Instant Booking: Allows guests to book without waiting for confirmation
• Nightly, Weekly, Monthly Rates, and Seasonal Prices: Adjust based on season and demand.
• To add Seasonal Prices (or Custom Prices), you must go to the “Set Custom Period Prices” section and follow these steps for each period:
  • Select the “Start Date” and “End Date” of the period.
  • Under “Night”, enter the price of one night (which will be the daily price).
  • Under “Additional Guests”, enter the price for a single additional guest (the system will automatically calculate for subsequent guests).
  • Under “Weekend”, enter the weekend price if it is different from the “Night” price, otherwise leave it the same. It is necessary to repeat the custom period configuration for each date range and click Save each time.
• Extra Services: Cleaning fees, tourist tax, additional guests, security deposit

• Upload high-quality photos (min 1440x900px, max 50 files, 10MB max size each, accepted formats: jpg, jpeg, png) that show every key space
• Optional videos via URL (YouTube, Vimeo, or similar portals)

• List all available amenities: Wi-Fi, pool, gym, air conditioning, barbecue, parking, etc.
• Include nearby attractions for context (beach, playground, market)

• Enter the full address and place the marker on the map for accuracy
• This helps guests calculate distance, plan routes, and understand the surroundings

• Name each bedroom (e.g., Double, Guest Room)
• Indicate beds, bed types, and maximum guests
• Use + Add another Room to add all rooms

• Cancellation Policy: Specify terms to avoid disputes
• Minimum / Maximum Stay: Helps control bookings
• Check-in / Check-out Times
• Smoking, Pets, Parties, Children: Define permitted behavior
• Additional Rules: Quiet hours, parking, pool use

The Messages section allows you to:

• Receive messages from potential guests regarding availability, questions, or special requests
• Respond quickly to maintain trust and increase booking chances
• Keep a record of all conversations for reference

• My Bookings: View all reservations, confirm, or decline
• Invoices: Check billing details, payment method, and totals
• Accurate tracking helps manage your earnings and taxes

After registering on the site or portal, hosts can choose one of the subscription plans: Free, Basic, Pro, or Premium.

All plans include the same core features:

• Gallery and video uploads
• Full dashboard access
• My Properties and My Bookings
• iCalendar integration
• Messages
• Invoices

Plans only differ by Number of properties allowed, Number of featured listings, and Support level.

Plan details:

• Free (no duration limits)
  • 1 property, 0 featured
  • Limited support
• Basic – €129/year
  • 3 properties, 1 featured
  • Full support
• Pro – €299/year
  • 5 properties, 2 featured
  • Full support
• Premium – €449/year
  • 10 properties, 3 featured
  • Full support + WhatsApp contact

Payment Methods:
Hosts can pay using: Bank Transfer or Stripe (Visa, Maestro, American Express, Mastercard)

As a host, you can choose how guests pay for their booking.
You can set this in your Dashboard → Profile → Payment Method → Payment during booking.

Available Payment Methods:

• Deposit (30% or Host-Set Percentage)
  • Guests pay a partial amount at the time of booking (30% by default, or whatever percentage you choose).
  • The deposit is non-refundable.
  • The remaining balance is collected upon arrival or as agreed with the guest.
• Security Deposit (Fixed Amount)
  • Guests pay a fixed amount at the time of booking (not a percentage of the total).
  • The deposit is non-refundable.
  • Any remaining balance for the booking is paid upon arrival.
• Full Payment
  • Guests pay the full amount at the time of booking.
  • No refund is provided in case of cancellation or no-show.
  • It is recommended to combine with the Non-Refundable Cancellation Policy.
• No Advance Payment (if available)
  • Guests pay nothing during booking.
  • The total amount is collected directly by the host according to agreed terms.
  • Can be combined with any cancellation policy (except Non-Refundable, unless full payment is required at the time of booking).

💳 Accepted Payment Methods:
All payments between guest and host can be made via Bank Transfer, PayPal, or Skrill — as specified by the host in their profile settings.

Please note that all payments between the host and guest are always agreed upon between them. The portal (Nord Sud Casa Vacanza) does not act as a financial intermediary like platforms such as Booking or Airbnb, and is therefore never involved in the transaction.

As a host, you can choose one of the following cancellation policies for your property.
You can select it in your Dashboard → My Listings → Edit Listing → “Terms and Rules” Tab → Cancellation Policy.

Payment and Recommendations:

• For all policies except Non-Refundable, guests pay a deposit, which can be 30%, a percentage you set, or a security deposit (set in Dashboard → Profile → Payment Method → Payment during booking).
• If you require full payment at the time of booking, it is recommended to select the Non-Refundable policy.

Policies:

• Super Flexible – 7 Days
  • Deposit non-refundable
  • Remaining balance paid upon arrival or as agreed
  • Cancellation within 7 days or no-show → full payment required
• Flexible – 14 Days
  • Deposit non-refundable
  • Remaining balance paid upon arrival or as agreed
  • Cancellation within 14 days or no-show → full payment required
• Moderate – 21 Days
  • Deposit non-refundable
  • Remaining balance paid upon arrival or as agreed
  • Cancellation within 21 days or no-show → full payment required
• Strict – 31 Days
  • Deposit non-refundable
  • Remaining balance paid upon arrival or as agreed
  • Cancellation within 31 days or no-show → full payment required
• Non-Refundable / Full Payment Only
  • Guests pay the full amount at the time of booking
  • No refund in case of cancellation or no-show
  • Considered the definitive booking confirmation